Support Overview

Decisions Made Easy provides a comprehensive Support offering that includes the following

Help Desk
Decisions Made Easy provides support to its customers via a Help Desk staffed by experts who understand both the software and the data. We also support data transformation scripts and can react quickly to any changes in third party data formats.

Customers can contact the Supplier's Help Desk via toll free phone or email. Telephone and Web Meeting are the primary mediums used to solve end user problems. The Help Desk is open during standard office hours on weekdays.

After Hours Support
We offer after hours email support utilizing our global network of support staff. For customers in the USA we also offer support on Weekends to ensure any issues relating to weekend data uploads are addressed immediately.

Software Documentation
All users receive a user manual on install. The software also includes a help file.

Software Upgrades
Decisions Made Easy is constantly reacting to the needs of its customers. We aim to have a new release of software every 18 months and minor releases within versions every 6-12 months. Our software incorporates Live Updating technologies which allow End Users to access upgrades and patches from our support web site.

Online Resources
Existing customers and potential clients please register to access the Online Resources available to you including technical specifications, manuals, training course notes, FAQ's, fact dictionaries, patches, upgrades, feedback, questions, feature requests and bug reports. If you have already registered please enter the facility here.